Shipping Policy

Thank you for shopping at Superior Garden Store! We strive to get your gardening products to you as quickly and securely as possible. Please read our shipping policy to understand how we handle orders and delivery.

1. Order Processing Time

  • Orders are processed Monday through Friday, excluding holidays.

  • Orders are typically processed within 1-2 business days of being placed. You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on the size and weight of your order and the delivery destination. Delivery times are estimates and may vary based on your location and shipping method.

  • Standard Shipping: Typically arrives within 5-7 business days after processing.

  • Expedited Shipping: Typically arrives within 2-3 business days after processing.

  • Overnight Shipping: Available at checkout for next-day delivery.

3. Shipping Locations

We currently ship within [list of countries/regions you ship to] including [United States, Canada, etc.]. We do not currently ship internationally to other regions. If you have questions about shipping outside our standard areas, please contact us directly.

4. Shipping Carrier

We partner with trusted carriers like [USPS, UPS, FedEx, DHL] to deliver your orders securely and on time. You will receive tracking information once your order has shipped, which you can use to monitor the status of your delivery.

5. Shipping to P.O. Boxes

We can ship to P.O. Boxes within the United States, but please note that certain carriers may not be able to deliver to P.O. Boxes in some areas. We recommend providing a physical address for quicker delivery.

6. Order Issues & Delays

While we do our best to ensure timely delivery, delays can sometimes occur due to weather, shipping carrier issues, or high order volume. If your order is delayed or you have any issues with delivery, please contact us at [Insert Contact Email] and we'll assist you in resolving the matter.

7. Lost or Damaged Packages

Once an order is shipped, we are not responsible for any lost or damaged packages. However, if your order arrives damaged or is missing, please contact us within 5 business days of receiving your order. We will work with the carrier to resolve the issue and ensure that you are taken care of.

8. Returns & Exchanges

For information on returns and exchanges, please refer to our [Returns & Exchanges Policy link here]. We want you to be completely satisfied with your purchase, so if you have any issues, don’t hesitate to reach out!

9. Free Shipping Offers

From time to time, we may offer free shipping on orders over a certain amount. Specific terms and conditions for these promotions will be provided during checkout.